UX Series 3: Digital Accessibility and the UX Design Process
In the previous post in this series, we introduced the concept of user experience as a quality of a digital product. This post looks in more detail at the user…
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The Ingenuity, Limitations, and Accessibility of Contactless Self-Service Kiosk Options
A post-COVID world has accelerated the adoption of a variety of technologies that provide customers and users with a contactless self-service kiosk experience. For example, contactless purchasing – historically used…
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Review your Corporate Digital Accessibility Policies / Statement of Intent
The cornerstone of an accessibility program is its digital accessibility policy or statement of intent. Developing an accessibility policy gives the entire organization a clear and consistent understanding of accessibility…
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UX Series 2: User Experience and Digital Accessibility
In the first post in this series, we introduced the concept and practice of universal design. This post introduces user experience, a term that is widely used to describe a…
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The Terms and Impact of Digital Technology on People with Disabilities
Digital technology has, without a doubt, made our lives more convenient. With a few clicks of a mouse or a couple of taps on a mobile device, we can deposit…
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UX Series 1: Universal Design and Digital Accessibility
This is the first post in an introductory series on UX and accessibility strategy. Universal design is an inclusive design framework used to create barrier-free designs that are navigable and…
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Website Compliance – What’s in a Name?
Whatever you want to call it – “website compliance,” “web compliance,” “ADA compliant website” – it all comes down the same thing: conforming to web accessibility standards. Web accessibility standards…
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Interview with Mark Wafer, Champion Advocate for Employing People with Disabilities
Mark Wafer understands better than most the benefits of employing individuals with disabilities. The owner of six Tim Hortons restaurants in Canada for over 20 years, he has prioritized an…
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WCAG 2.0 Compliance
The Web Content Accessibility Guidelines (WCAG) are the accessibility standards set forth by the World Wide Web Consortium (W3C), an international group whose mission is to ensure universal equal access…
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Website Accessibility Checklist for Beginners
A website accessibility checklist is a helpful resource for creating an inclusive digital experience. An inclusive experience is essential because no one deserves to be excluded from the convenience and…
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Understanding Your Organization’s Legal Compliance with WCAG
Updated 8/9/2024 There is no such thing as legal compliance with WCAG. The term “compliance” only applies to legislation and other mandatory obligations. Although WCAG is used as a framework…
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ADA Certification for Websites
Many of our clients ask us if we can give them an “ADA certification” or a “WCAG certification” to prove that their digital content is accessible. While we would love…
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Mobile Accessibility
What is Mobile Accessibility Testing? Mobile accessibility testing is the process ensuring that your mobile app or website is usable by all people, regardless of their physical or cognitive abilities….
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Accessibility Testing: How It Works and Why It’s Important
Updated 2/13/2024 Accessibility is a key component of website and digital product development. However, there are many websites and digital assets today that do not meet recommended accessibility standards. To…
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PDF Accessibility
A portable document format, better known as a PDF, is a file format that can be shared without being easily modified. It can also be opened and reviewed on most…
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Self-Service Healthcare Kiosk Accessibility
The Importance of Accessibility and Usability in Healthcare Self-Service Kiosks Updated 12/4/2024 More than ever, healthcare kiosks are an essential tool for serving patients. Self-service devices have become standard in…
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Business operations during COVID-19
As COVID-19 (the coronavirus) continues to impact the global community, we know it is important to provide customers, prospects, and partners with a transparent update on how we are responding…
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Website Accessibility Audit
Updated 11/7/2023 Many companies understand that digital accessibility is essential to reach more customers and meet legal guidelines, yet still have questions about how to make digital assets compliant. That’s…