Case Study: MetaMetrics
Executive Summary
MetaMetrics has a reputation for providing educators, parents, and students with access to actionable data in a user-friendly and easy-to-digest format. While the company had achieved Level A WCAG compliance, it wanted to evolve its accessibility threshold to “AA” status to serve users of its Lexile & Quantile Hub more effectively. MetaMetrics wanted to work with a company that specializes in accessibility and to shorten their timeline to “AA” status. TPGi connected the company with an Accessibility Resource Center (ARC Platform). With ARC, MetaMetrics now seamlessly manages tickets and is moving closer to achieving AA accessibility standards for the Hub.
About MetaMetrics
MetaMetrics is an award-winning education technology organization that offers the only scientifically valid, universal scales for measuring silent and oral reading and listening (Lexile) and math (Quantile) with plans to develop measures for writing. The Lexile® and Quantile® Frameworks measure student ability and the complexity of the content they encounter. Lexile and Quantile measures and related technologies link assessment to instruction and provide next steps for students of all ages and abilities. The measures also provide valuable insights about students’ potential for growth. MetaMetrics’ measures, products and services are licensed to dozens of education product companies to help achieve that growth. For 35 years, MetaMetrics’ work has been increasingly recognized for its research-based approach to improving learning. For more information, visit https://metametricsinc.com/.
Why MetaMetrics Chose TPGi
When searching for an accessibility partner, MetaMetrics considered two primary factors:
- Client recognition
- Industry reputation
Naturally, MetaMetrics wanted to partner with an established accessibility solutions partner that was well-equipped to help them navigate the complexities of WCAG AA compliance. Additionally, MetaMetrics was seeking a partner that had received stellar feedback from past clients. When someone in their network referred them to TPGi, the company’s leadership recognized that TPGi was the right partner to help fix its accessibility concerns.
The Solution
TPGi spoke with the MetaMetrics team and understood their goals and challenges. TPGi then knew that the Accessibility Resource Center Platform (ARC Platform) was the ideal solution. The ARC Platform gave MetaMetrics access to a robust set of tools and features that they could use to make the Lexile & Quantile Hub accessible.
The ARC Platform also includes leading-edge accessibility analytics software. This software gave MetaMetrics real-time data to understand how well its accessibility efforts were going.
In addition to connecting MetaMetrics with the ARC Platform, TPGi gave MetaMetrics personalized consulting and support. The TPGi team made themselves available to MetaMetrics stakeholders to make sure that MetaMetrics could easily slot the ARC Platform into its accessibility strategy.
MetaMetrics now uses information from ARC to help them create tickets in JIRA, group assertions, and prioritize those assertions for resolution. MetaMetrics’ accessibility team also leveraged ARC’s help desk function to become more familiar with WCAG AA accessibility guidelines.
Results
Since partnering with TPGi and putting the ARC Platform in place, MetaMetrics now tracks all Hub accessibility progress with ARC’s assertions tool. To ensure compliance, MetaMetrics customized its ticket acceptance criteria per ARC assertion requirements. Perhaps the biggest benefit MetaMetrics gained from working with TPGi is that the in-house personnel now have a strong working understanding of AA accessibility standards. Because of this, they now know what Hub improvements to make to achieve AA-level compliance.
MetaMetrics continues to use the ARC Platform to optimize Hub accessibility. In doing so, MetaMetrics will enhance its ability to serve the education community and will make its content accessible to educators, parents, and students.